Thank you for shopping at VirtualMart. Your satisfaction is our top priority, and we aim to deliver the best online shopping experience. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may return most items within 7 days of purchase. To qualify:
- Items must be unused, in original condition, and in the original packaging.
- Proof of purchase (e.g., order number) is required.
To initiate a return, please contact our customer support team at +94 773 743816.
Refunds
Once we receive and inspect your returned item, we’ll notify you regarding the approval status. If approved, your refund will be issued to your original method of payment.
Note: Original shipping charges are non-refundable.
Exchanges
Want a different size, color, or style? No problem.
Contact our support team within 14 days of receiving your order to start the exchange process. We’ll guide you from there.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Downloadable software
- Personalized/custom items
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately. We’ll offer a replacement or full refund, depending on availability and your preference.
Return Shipping
Customers are responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).
In such cases, we’ll provide a prepaid shipping label.
Processing Time
Returns and exchanges are processed within 21 business days after we receive your item.
Please note: Refunds may take additional time to appear, depending on your payment provider.
Contact Us
Have questions or need help?
Reach out to our customer support team—we’re here to make your experience smooth and hassle-free.